Frequently Asked Questions on Medical Billing
We understand that medical expenses can create financial concerns for you and it can be difficult to understand the cost of healthcare. We are here to help you find the best way forward and are prepared to discuss your payment options.
Are physician charges included in my statement?
Yes, if the service you received was by a physician who is employed or contracted by Newman Regional Health or Newman Regional Health Medical Partners. You might also get bills from other doctors who helped with your care, like a specialist or someone who ran tests.
Will insurance cover all of my services?
Your insurance policy defines the coverage you are entitled to receive. While each plan is different, your plan may cover all or some of the cost of your treatment or services, less any deductible, co-pay, and co-insurance amounts, which are your responsibility. Your plan may not cover items such as certain services and conditions, for which you may be entirely responsible. Please refer to your policy or contact Patient Accounts at (620)343-6800 extension 21153. Newman Regional Health and Newman Regional Health Medical Partner’s participation with any insurance plan is subject to change without notice. It is the patient’s responsibility to verify that Newman Regional Health & Newman Regional Health Medical Partners are participating in-network providers.
Has this bill been processed by insurance?
Yes, the statement includes information about insurance payments and adjustments. Newman Regional Health does not send a billing statement until it has been processed by insurance. This can sometimes take weeks to even a few months depending on the insurance provider.
What insurances is Newman Regional Health in-network with?
You can find this information online at www.newmanrh.org/patients/insurance or by checking with your insurance company.
What services does Newman Regional Health bill for?
Newman Medical Equipment & Supply, Hand in Hand Hospice, and Newman Regional Health Medical Partners are all billed through Newman Regional Health.
Why am I receiving a statement with different amounts and account numbers?
Each time you or a dependent receives services from Newman Regional Health or Newman Regional Health Medical Partners a separate account is created. It is possible to have more than one account open at the same time. Each account may be on a different billing cycle depending on the date or location of service.
Can I get text messages regarding my bill?
Not at this time, Newman Regional Health currently only sends statements by mail. Responses to patient questions may come by phone call or email.
Can I start a payment plan for my bill?
Yes, Patient Account offers payment alternatives when a patient is unable to pay the balance due in full. Call (620) 343-6800 extension 21153.
Does Newman Regional Health provide services at a reduced rate or no charge?
Yes, services are provided at a reduced rate or at no charge to persons who demonstrate financial need. If you are having difficulty paying your bill at this time, we can help. Please fill out a Financial Assistance application at www.newmanrh.org/pay-bill-online under Financial Assistance or by calling (620) 343-6800 extension 21153. Unless you have qualified for Newman Regional Health’s Financial Assistance Program you have the responsibility to pay the balances shown.
If you believe you have noticed an error, please call 620-343-6800 ext 21153.
Partners in Healthcare
Emporia Anesthesia Associates 620-342-8740
Radiology & Nuclear Medicine 800-432-3592
Peterson Laboratories 800-876-5522